Company Name: Daphne Utilities
Location: Daphne, AL
Nature of Business: Water, wastewater and natural gas service provider to the City of Daphne, AL
Founded: 1953
Revenue: $14 million
Number of Employees: 66
Average Tenure: 6 years
Since 1953, Daphne Utilities, an independent non-profit, has been providing water, wastewater and natural gas services to over 18,000 businesses and residents in the City of Daphne, Alabama. In 2005, new management was brought in by the board of directors to transform the organization from one with a typical "public works" mindset into a business enterprise guided by principles of accountability, transparency and empowerment. The new leadership has set high standards with its pay for performance system for its 66 employees and built a capable and flexible workforce through extensive cross training and coaching. This remarkable turnaround has had a triple bottom line impact (People, Profits, Planet) on the utility company.
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