Rethinking Employee-Customer Contact
Rackspace Managed Hosting transformed their business from a mere server rental firm to a leading managed hosting provider through an innovative approach to customer support.
A Passion for People
When David Pierce assumed leadership of Tennessee-based ENA in 2002, a critical challenge put a hold on receivables for 18 months. In rebounding, the firm put measures in place to achieve and maintain high customer and employee satisfaction.
High Aspirations
High Performance Technologies, Inc. faced one of the toughest challenges a small organization can face: the death of its leader. Read how the firm rebounded in the face of adversity and strengthened its work culture.
The Mission as the Motivation
iRobot evolved from a fledgling robotics business to a conduit for real world change. Read how the firm's leadership has kept employees motivated by its simple mission.
Living Their Values
Communispace builds online communities for research and feedback but values communication in its own community, which pays off handsomely.
In It for the Long Haul
Unlike other dot-com businesses, John Nix and Larry Spear's Go2Call was built with an eye towards the long term. Is it any wonder why they've survived when so many of their contemporaries have long disappeared?
The Early Adopters
ThoughtWorks, Inc.'s commitment to learning and development has helped them keep up in the ever changing IT industry.
Encouraging Employee Participation
YSI, Inc. understands that success hinges on open communications and teamwork.
An Open Environment
GreenPages, Inc. has created a workspace that promotes open communications and collaboration.
A Helping Hand
Workforce wellness is a top priority at Ipswitch, Inc.
A Workplace with Both Style and Substance
At Motek, teamwork and loyalty came first, luxury cars and extended vacations followed.
Straight Talk and Hard Times
Vis.align managed to maintain loyalty amidst the high-tech bust and big layoffs through open, honest communications.
Promoting Strong Values
Deploy Solutions instills their "Guiding Principles" through recognition programs and performance reviews.
Speaking Their Minds
The 20-person staff at Interactive Applications Group (iapps), an Internet consulting company, is used to communicating openly with managers and coworkers. Employees are even rewarded for speaking up about problems.
A Flexible Workplace
Blackwell Consulting Services has succeeded by placing an emphasis on communication and accountability.
Honest Management
Intranets.com has overcome a down economy and tough business challenges through open, honest communication.
Building a Team
Reliable Integration Services' commitment to communication has helped instill a sense of culture in a geographically diverse workforce.
The Entrepreneurs
Services procurement provider Fieldglass has managed to sustain an entrepreneurial mindset as its grown by placing a premium on communication while gradually introducing structure.
