Leader: Mike Faith, President and CEO
Company Name: Headsets.com, Inc.
Location: San Francisco, Calif.
Nature of Business: Headsets retailer
Revenue: $31 million
Growth Rate (2005): 83 percent
Number of Employees: 52
Average Tenure: 2 years
Headsets.com, an Internet and catalog specialist retailer of telephone headsets, has been led by Mike Faith since he founded the company in 1997. With more and more call centers moving offshore, companies like Headsets.com have risen to dominate distribution of telephone headsets to small and midsize offices. While maintaining a successful enterprise is what drives Faith daily, he knows in order to be a success you have to treat both employees and customers with respect and understanding. The culture of Headsets.com can be summed up as 50 people working towards a common goal – delivering world-class customer service. Faith's philosophy for ensuring camaraderie is to constantly show his employees how crucial their role is within the organization. Employees are constantly encouraged to submit ideas, praise, problems and solutions. Coming to work everyday is something that Headsets.com employees enjoy especially after having dinner at the home of their CEO, to which there is a standing invitation every Tuesday.
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