Honored
Leader: Andrew Field, President
Company Name: PrintingForLess.com
Location: Livingston, Mont.
Nature of Business: Online provider of full-color printing
services
Founded: 1999
Revenue: $14.9 million
Growth Rate (2004): 45 percent
Number of Employees: 97
Average Tenure: 2 years
PrintingForLess.com is a 6-year-old online commercial printing company.
Under President Andrew Field's leadership, the company has introduced a
customer relationship management program that educates employees on key
production statistics and how their jobs affect the bottom line. Employees
receive up to 676 hours of training, including a core training program that
covers the company's "big picture," as well courses on its Web site, database,
team dynamics, and the lithography process. Field secured buy-in for the
program by giving employees ownership over their work and by providing them
with incentives to meet production goals. PrintingForLess.com has the only
company-owned daycare program in Montana, offers employees a Health Savings
Account, and allows dogs at work. The firm has adopted a more consultative
approach to customer service in recent years, resulting in higher customer
retention numbers and a 40 percent growth rate for 2004.
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