Honored
Leader: Pamela E. Davis, Founder, President and CEO
Company Name: Nonprofits Insurance Alliance Group
Location: Santa Cruz, Calif.
Nature of Business: Insurance
Founded: 1989
Revenue: $54 million
Growth Rate (2004): 12 percent
Number of Employees: 55
Average Tenure: 4.71
Nonprofits Insurance Alliance Group is 16-year-old provider of liability insurance to the nonprofit sector in 20 states. Under the direction of President and CEO Pamela E. Davis, the group has emphasized a triple bottom line of fair insurance prices for nonprofits, supporting the health of the nonprofit sector, and ensuring the firm's ongoing viability. Given the motivational power of a nonprofit mission, the organization's orientation details its history and societal impact. To attract and retain talented staff, Davis aggressively trains junior staff and allows senior staff to work from home. She also encourages employees to speak up. The firm's "Bright Ideas Committee" rewards employees for good ideas and its "Candid Committee" of non-managerial staff provides Davis with feedback on new ideas. This open approach has served the firm well. They enjoy an average annual customer renewal rate of more than 90 percent.