Honored Leader: John Pennisi, President and CEO
Company Name: Medical Management Resources, Inc.
Location: East Syracuse, N.Y.
Nature of Business: Medical billing, shared service and
medical malpractice management.
Founded: 1987
Revenue: $6-10 million
Growth Rate (2003): 4 percent
Number of Employees: 138
Average Tenure: 4.33 years
Medical Management Resources is a 17-year-old provider of medical billing,
shared service and medical practice management with 138 employees, four
of whom helped start the firm. John Pennisi founded the company in 1987
and has led it to an average annual growth rate of more than 11 percent.
Because medical billing requires a good deal of specific knowledge, new
employees at MMRI receive more than 500 hours of training in their first
year, and continuing employees receive more than 100 hours of training annually,
making employee retention a critical issue. To engage employees, MMRI offers
a range of employee-friendly benefits and structures the work to encourage
employee participation and suggestions. Employees demonstrated their willingness
to provide discretionary effort when the firm lost its largest client just
as it was forced to replace its billing system. The company aggressively
addressed both challenges, either of which could have stalled the business,
and its results for that year exceeded the projected “best-case scenario.”
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