Honored Leader: Rick Faulk, CEO
Company Name: Intranets.com
Location: Woburn, Mass.
Nature of Business: Provider of Web-based internal communications
applications to small and midsize businesses.
Founded: 1997
Revenue: $6-10 million
Growth Rate (2003): 63.9 percent
Number of Employees: 45
Average Tenure: 5 years
Intranets.com, a seven-year-old, 45-employee business, provides tools and services to support small and midsize organizations in creating their own internal communications Web sites. Founded as a free service during the dot-com era, Intranets shifted to a paid subscription model in 2001 and has since grown to be a $10 million organization. The conversion in business models was imperative to the survival of the firm, and it was implemented with full employee support, evidenced by an employee attrition rate of 2-3 percent. Rick Faulk, who joined the organization in 2001 and led the transition, uses a number of tools to develop consensus in the firm’s approach, most of which involve one-on-one or small group discussion. New employees are introduced to Intranets through an intensive orientation which is followed up with a long-term mentoring program. Finally, all employees have stock options, so all are owners of the company. Rick’s goal is that every employee believe that Intranets.com is the best company they’ve ever worked for, and that in supporting the long-term success of the company they experience personal growth.