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FSB/Winning Workplaces Best Bosses 2003

Honored Leader: Rosemary Jordano, President and CEO
Company Name: ChildrenFirst, Inc.
Location: Boston, Mass.

Nature of Business: Provider of corporate-sponsored backup childcare.
Founded: 1993
Revenue: $11-25 million
Growth Rate (2002): 11 percent
Number of Employees: 350 employees
Average Tenure: 2 years

Key Workplace Traits and Programs:

  • New employee orientation
  • Open-book management
  • Employee opinion surveys
  • Accessible leader
  • Stock options
  • Employee recognition programs
  • In-house training programs
  • Career counseling
  • Tuition assistance
  • Cross-training
  • Company social events
  • Cross-department collaboration

Jordano on leadership: "Lead with the heart. The rational side needs to be present, but the leader has to inspire. A leader defines the reality of those they lead."

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